Privacy Policy
LiveWellHub.co.uk
Effective date: 02.03.2026
Introduction
LiveWellHub is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights under UK data protection law.
This policy applies to visitors to our website, directory members, newsletter subscribers, and anyone who interacts with LiveWellHub.
By using this website, you agree to the terms of this Privacy Policy.
1. Who We Are
LiveWellHub is a UK-based menopause support directory helping women find clinics, specialists, workplace trainers, wellbeing professionals and related services.
For the purposes of UK data protection legislation (including the UK GDPR and Data Protection Act 2018), LiveWellHub acts as the data controller.
Contact details:
Email: contact@livewellhub.co.uk
Website: https://themenopausedirectory.co.uk
2. Information We Collect
We collect information in several ways.
A) Information You Provide
You may provide personal information when you:
Submit or claim a directory listing
Contact a provider through our site
Contact us directly
Subscribe to our newsletter
Register for an account (if enabled)
Leave a comment or review
This may include:
Name
Email address
Telephone number
Business and professional details
Payment information (processed securely by third parties)
Content of messages or comments
You choose what information to provide.
Special Category (Sensitive) Data
If you contact a menopause professional via our platform, you may voluntarily include health-related information.
We do not require this information. If provided, it is processed only for the purpose of forwarding your enquiry to the selected provider.
We do not use sensitive health information for marketing.
Please avoid posting personal medical details in public comments.
B) Information Collected Automatically
When you browse the site, we may collect:
IP address
Browser type
Device type
Pages viewed
Time spent on the site
Referral source
This helps us improve website performance and user experience.
We may use analytics tools such as Google Analytics or Meta Pixel.
3. Comments
When visitors leave comments on LiveWellHub:
We collect the information entered in the comment form
We collect the visitor’s IP address
We collect browser user agent information
This data helps with spam detection and site security.
Comments and their associated metadata are retained indefinitely so we can automatically recognise and approve follow-up comments.
Visitor comments may be processed through an automated spam detection service.
4. Media Uploads
If you upload images to LiveWellHub (for example, within a directory listing), you should avoid uploading images that contain embedded location data (EXIF GPS data).
Visitors to the site may be able to download images and extract location information from them.
5. Cookies
LiveWellHub uses cookies to support functionality and improve user experience.
Comment Cookies
If you leave a comment, you may choose to save your name, email address and website in cookies. This is for convenience so you do not need to re-enter details next time. These cookies last for one year.
Login Cookies
If you visit the login page, a temporary cookie will check whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
When you log in:
Login cookies last for two days
Screen preference cookies last for one year
If “Remember Me” is selected, login persists for two weeks
Logging out removes login cookies
If you edit or publish content, a cookie may be stored that references the post ID. This contains no personal data and expires after one day.
You can control cookies through your browser settings.
6. Embedded Content from Other Websites
Some pages on LiveWellHub may include embedded content such as:
YouTube videos
Social media posts
Images
External articles
Embedded content behaves as though you have visited the third-party website directly.
These websites may:
Collect data about you
Use cookies
Apply tracking technologies
Monitor interaction with embedded content
This may include tracking if you are logged into that third-party platform.
We are not responsible for how external websites process your data.
7. How We Use Your Information
We use personal information to:
Operate and manage the directory
Publish and manage listings
Process payments
Forward enquiries to providers
Send newsletters (if you opt in)
Improve website functionality
Maintain security
Comply with legal requirements
We do not sell personal data.
8. Legal Basis for Processing
We rely on the following lawful bases:
Consent (for newsletters and marketing)
Contract (for listing subscriptions)
Legitimate interests (for site improvement and fraud prevention)
Legal obligation (for accounting and compliance purposes)
You may withdraw consent at any time.
9. Who We Share Your Data With
We may share personal data with:
Hosting providers
Email marketing platforms
Payment processors
Analytics providers
Legal authorities where required
If you request a password reset, your IP address may be included in the reset email for security purposes.
When you contact a provider via our directory, your enquiry is shared with that provider so they can respond.
10. How Long We Retain Data
We retain personal information only as long as necessary.
If you leave a comment, the comment and its metadata are retained indefinitely.
If you register for an account:
We store personal information in your user profile
You can view, edit or delete your information at any time (except your username)
Site administrators can also access and edit this information
We retain financial records as required by UK law (typically six years).
11. Your Rights
If you have an account or have left comments, you can:
Request a copy of the personal data we hold about you
Request correction of inaccurate data
Request deletion of personal data (subject to legal requirements)
Request restriction of processing
Object to certain processing activities
You may also request an exported file of your personal data.
To exercise your rights, email: contact@livewellhub.co.uk
We will respond within one month.
12. Where Your Data Is Sent
Data may be processed within the UK or transferred outside the UK where service providers operate internationally. Where this occurs, appropriate safeguards are in place.
Visitor comments may be checked using automated spam detection services.
13. Affiliate Links
LiveWellHub may include affiliate links, including Amazon UK links. If you make a purchase through these links, we may receive a commission at no additional cost to you.
Affiliate networks may use cookies to track purchases.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always appear on this page.
15. Complaints
If you are concerned about how we handle your personal data, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113